Cancellation and prepayment policies
Base policy
- Travelers who cancel 30 days or more before 6:00 PM AEST on the day of check-in are charged 50% of the booking amount.
- Travelers who cancel less than 30 days before 6:00 PM AEST on the day of check-in (including no-shows) are charged 100% of the booking amount.
Cancellation exceptions
Grace Period
- No fees charged for bookings cancelled within 24 hours of booking
Advance Cancellation
- No fees charged for bookings cancelled 4 weeks before arrival
Deposit and Final Payment
- The guest will be charged a prepayment of the cost of the first night after reservation.
- Final payment will be approx 30 days prior to arrival
- Prepayment by: Credit card or Bank Transfer.
Date changes for bookings
Guests can change dates:
- Once for their booking, 7 days or more before check-in
- For the same or higher price as their original booking
- For the same booking conditions and room type